AI Customer Support Co-pilot
AI that resolves the routine and drafts the rest, on a support desk you fully own.
The problem
Support teams answer the same questions all day across disconnected channels, and bolt-on AI tends to reply confidently and wrongly, which costs more trust than it saves time.
What I built
A self-hosted, open-source support desk with AI built into the workflow. It routes incoming messages, drafts replies for an agent to approve, validates every answer against a strict schema, and reaches into ERP, CRM, and courier systems to act on real orders. Chat, email, and forms run through one queue.
My approach
Human-in-the-loop by default: the AI drafts and routes, a person approves anything that carries risk. Answers are schema-validated and the desk is wired to back-office systems through event-driven hooks. More of the queue can be automated over time without losing the approval step or the audit trail.
The result
Agents stop repeating themselves and start handling the exceptions, while answers stay accurate because a human signs off on anything that carries risk.
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Gbolagade Ishola