AI Customer Support Co-pilot
AI that resolves the routine and drafts the rest, on a support desk you fully own.
The problem
Support teams answer the same questions all day across disconnected channels, and bolt-on AI tends to reply confidently and wrongly, which costs more trust than it saves time.
What I built
An open, self-hosted support platform with AI built into the workflow rather than bolted on. It routes incoming messages, drafts replies for an agent to approve, validates every answer against a strict schema, and reaches into ERP, CRM, and courier systems to act on real orders. Chat, email, and forms run through one queue.
My approach
Human-in-the-loop by default: the AI drafts and routes, a person approves anything that carries risk. Answers are schema-validated and the desk is wired to back-office systems through event-driven hooks, so automation scales without sacrificing accuracy or auditability.
The result
Agents stop repeating themselves and start handling the exceptions, while answers stay accurate because a human signs off on anything that carries risk.
Stack
Connect
Building something, or thinking about it? Book a 1:1 and let's dig in.
Gbolagade Ishola